Between Us FAQ

Between Us is a private couples app for daily prompts, shared reveals, journals, date planning, Our Story Wall/Keepsake media, memories, signals, and recaps.

Between Us supports communication and connection for adults who feel safe and respected with each other. It is not a therapy app, crisis service, or safety service.

Between Us is for adults in relationships who already feel safe and respected and want to deepen connection.

It is not appropriate for couples navigating abuse, coercion, serious trust breakdowns, active crisis, or separation decisions. If your relationship needs professional support, please contact a qualified therapist, counselor, attorney, emergency service, or local support organization.

Yes. Between Us is designed to be inclusive of adults across orientations, identities, relationship structures, cultures, and relationship lengths. The app does not require you to provide sexual orientation as an account field.

Free includes up to 5 starter prompts, 2 starter date ideas, and 1 intimacy-position preview. After the first personal week, 2 rotating prompt picks and 1 rotating date pick are available alongside the starter set. These weekly picks rotate rather than accumulate; there is no additional weekly position unlock. Your content boundaries and available eligible content still apply.

Calendar, journal writing, partner linking, supported sync and data export remain available without Premium. Free Keepsake shows the last 30 days, and free users can send one Vibe Signal per day.

Optional Premium subscriptions are offered through the App Store. The purchase screen shows the available plans, current price, currency, billing period, trial terms, and renewal terms before you confirm.

1. Create your account.
2. Add your names and preferences.
3. Link with your partner, if you want the shared experience.
4. Answer prompts, plan dates, and save moments.

No. You can use Between Us solo for prompts, notes, journaling, reflection, and date ideas. Linking with a partner unlocks the shared reveal and couple-space experience.

1. Both partners create accounts.
2. One partner generates an invite code or QR code.
3. The other partner scans the QR code or enters the code.
4. Both accounts are linked into one couple space.

Yes. Either partner can unlink. Unlinking dissolves the shared couple connection, stops future shared syncing, and leaves your separate account in place. Historical shared content may remain until deleted or until a cleanup process applies.

Not at the same time. Between Us currently supports one linked partner at a time.

Between Us protects data with account authentication, Supabase row-level security, HTTPS/TLS, provider-side security controls, app access controls, and optional app lock on your device. We do not sell your personal data and do not use advertising networks.

No. The active storage architecture does not currently provide end-to-end encryption for core synced content. Journals, prompt answers, memories, check-ins, vibes, calendar events, date plans, and media attachments are protected by account access controls and transport security, but they are not currently encrypted end-to-end before upload.

Journal entries are not currently end-to-end encrypted. We restrict access through authentication, row-level security, internal access controls, and service-provider protections, but we cannot accurately claim that our systems are technically unable to access core synced content.

Between Us is built around shared couple-space content. Your linked partner may be able to access content stored in that shared couple space according to the feature flow. Prompt answers are designed to reveal through the shared reveal experience. App-lock settings, payment info, password credentials, and biometric data are not shared with your partner.

You can unlink from your partner. Unlinking dissolves the shared couple connection and stops future shared syncing. You can also delete your account if you want your account and supported data removed according to the deletion flow.

No. Face ID and Touch ID are handled by your device. Between Us receives only a success/failure result from the device authentication prompt and does not collect, store, or transmit biometric templates.

Some data is cached on your device, such as cached synced content, offline write queues, notification ids, app-lock enabled state, and cache-only preference history. Some settings, including energy level, relationship climate, and soft boundaries, may also sync to your profile so they can be restored across devices.

Between Us uses Supabase for authentication, database, storage, backend functions, and realtime features; RevenueCat for subscriptions; Sentry for crash reporting, performance monitoring, limited session replay, and optional feedback; Expo for notifications and app services; and Apple for App Store distribution and payment processing.

• Heat 1: Emotional connection.
• Heat 2: Flirty and romantic.
• Heat 3: Sensual.
• Heat 4: Steamy and Adventurous.
• Heat 5: Explicit.

You can choose heat preferences across levels 1–5. Free library picks are selected from levels 1–2, while the daily experience can use levels 1–3. Premium immediately unlocks the complete eligible prompt, date-idea, and intimacy-position libraries for both linked partners after entitlement sync. Content remains subject to your heat preferences and boundaries; it is not released gradually based on subscription age.

1. Open the app and view a prompt.
2. Write your answer.
3. If linked, your partner can answer too.
4. Use the reveal flow to see answers together.
5. Save meaningful moments to your archive.

Yes. You can skip prompts, refresh where available, lower heat level, use soft boundaries, or hide categories.

The app may use relationship duration, heat level, energy level, relationship climate, soft boundaries, prompt engagement, and local preference signals to shape recommendations. Some personalization happens locally and some synced preferences may be stored in your profile for continuity.

Vibe Signals and Moment Signals are quick ways to share mood, presence, or "thinking of you" moments with your linked partner when connectivity allows.

Reveal Together is the flow where partners answer and then reveal prompt responses in a shared moment.

Soft Boundaries let you hide or pause content categories you do not want to see. They are designed as your own content controls. Some related settings may sync to your profile for backup or cross-device continuity.

Energy Matcher lets you set a current energy level so the app can suggest prompts and dates that better match the moment.

The Inside Jokes vault is a place to save relationship language, nicknames, references, and special phrases. Some inside-joke data may be local to the device depending on the feature path.

Year Reflection and recap features summarize relationship moments from supported app data such as journals, dates, memories, answers, and signals.

Surprise Today suggests spontaneous date or connection ideas based on available preferences and context.

Yes. You can enable app lock in Settings > Privacy & Security. App lock controls access on the device. It does not mean synced server content is end-to-end encrypted.

Premium immediately unlocks the complete eligible prompt, date-idea, and intimacy-position libraries for both linked partners after entitlement sync. Content remains subject to your heat preferences and boundaries; it is not released gradually based on subscription age.

• Immediate access to the complete eligible prompt, date-idea, and intimacy-position libraries.
• Full available couple-game question packs beyond the free preview.
• Unlimited Vibe Signals.
• Partner-aware widgets where supported by the installed build.
• The full Keepsake archive beyond the free 30-day view.
• Deeper Couple Insights and Deeper Weekly Recaps based on your shared history.
• Shared Premium access for linked partners after entitlement sync.

The current purchase screen shows supported Premium features. New bundled content becomes available without a subscription-age waiting period.

1. Open a premium experience or paywall in the app.
2. Choose a monthly or yearly plan.
3. Confirm through the App Store purchase flow.
4. Premium activates after purchase confirmation.
5. If linked, your partner may receive shared access after entitlement sync completes.

Yes. On iOS, go to Settings > Apple ID > Subscriptions and cancel Between Us. Your premium access generally continues until the end of the current billing period unless the App Store indicates otherwise.

Refunds are handled by Apple according to Apple's policies. We cannot directly issue App Store refunds.

Premium is intended to support the linked-couple premium experience. One subscription is intended to cover both linked partners after account linking and entitlement sync complete. If you unlink, your partner may lose access unless they subscribe separately.

1. Force close and reopen the app.
2. Check your internet connection.
3. Check for app updates.
4. Restart your device.
5. Contact support if the issue continues.

Check that:

• Both partners have internet access.
• Both partners are signed in.
• Your accounts are still linked.
• You are using the latest available app version.
• You have not recently unlinked or switched accounts.

Use the password recovery flow to request a 6-digit recovery code by email and set a new password. If Magic Link sign-in is available in your build, you can use it for passwordless access.

1. Go to Settings > Account.
2. Tap Delete Account.
3. Type DELETE when prompted.
4. Confirm deletion.

Account deletion is permanent and cannot be undone once completed. Active account data is removed according to the app's deletion flow and Privacy Policy. Backup copies may persist for a limited period before routine purge.

Check that:

• Notifications are enabled in app settings.
• Notifications are allowed in device settings.
• Do Not Disturb or Focus modes are not blocking notifications.
• Your device has network access.

Yes, you can sign in on multiple devices. Synced data can appear across devices after sign-in and sync. Pending offline changes and cache-only preferences may not be recoverable on another device.

The current content catalog includes 731 prompts across 5 heat levels and 13 prompt categories.

The current date catalog includes 526 date ideas.

Prompts are designed to be inclusive and respectful, but not every prompt will fit every relationship or moment. Use heat levels, skipping, and soft boundaries to stay within your comfort level.

Yes. Send suggestions to hello@brittanyapps.com.

The app tries to reduce repetition through prompt selection, history, and personalization. Repeats may still happen, especially if you use a narrow heat level or content filter.

No. Between Us is not therapy, counseling, medical care, legal advice, crisis support, or relationship repair.

Do not rely on Between Us for serious relationship concerns, abuse, coercion, threats, infidelity recovery, separation decisions, or crisis situations. Seek qualified help.

Skip the prompt, lower the heat level, use soft boundaries, take a break, and seek professional support if needed.

Unlink from your partner if it is safe to do so, contact support, and reach out to appropriate safety resources. If you are in immediate danger, contact local emergency services.

Between Us supports offline continuity for some actions through local cache and an offline write queue. Supabase is the canonical source of truth when online. Pending local writes sync when connectivity and account state allow.

Currently, Between Us is English-first.

Yes. Supported export data may include journals, prompt answers, memories, check-ins, vibes, calendar events, date plans, and account details.

Exports are prepared as a plaintext JSON file for the system share sheet. Between Us removes the temporary export file from app storage after the export flow completes. Any copy you save or share from the share sheet is controlled by the destination you choose.

No. Between Us is currently a mobile app.

• Email: hello@brittanyapps.com.
• Typical response time: 24-48 hours.

• Support: hello@brittanyapps.com.
• Feedback: hello@brittanyapps.com.
• Privacy: hello@brittanyapps.com.
• Press: hello@brittanyapps.com.

Thank you for choosing Between Us. We're constantly improving. Check back for updates to this FAQ.

Between Us includes an optional Repair Together flow for working through everyday disagreements and recording responses together. It is not therapy, a crisis service, or a substitute for professional counseling or safety planning. It is intended for adult partners who feel safe and respected, not relationships involving abuse or coercion.

Yes. The analytics setting controls the first-party product-event queue, which is enabled by default. Events can be associated with your account and session. This setting is separate from crash diagnostics, security records, and subscription processing.